VXI Global Solutions is a business process outsourcing and customer experience management company providing customer care, technical support, sales, collections and back-office services. Headquartered in Los Angeles, it operates contact centers and service delivery locations across the Americas, Asia and Europe. VXI specializes in omnichannel customer interactions via phone, chat, email and social media and supports industries such as telecommunications, financial services, healthcare, technology and retail. The company combines skilled agents with automation tools and analytics to improve customer satisfaction and reduce costs. VXI is owned by Bain Capital and has more than 35,000 employees worldwide.